Customer Feedback / Testimonials

Thank you for repairing the crack in the basement foundation so quickly.  Your employee (Sorry I don’t know his name) that did the work yesterday, was extremely polite and had a great “can do” attitude.  He seemed to enjoy his job and you don’t see that much.  


Thank you!

C. MacEachern 

I would love to thank HBD very much for the wonderful and professional service that we received from HBD. Everyone was just so professional.

I really appreciated Chris Botman and Andrewan for their knowledgeable, hard work, fixing my foundation cracks. I was impressed with every step they did. They also answered all of my questions.

Overall, it was a great company. The people were very knowledgeable, and they did the job nicely. High tech and efficient. Again, very profe – ssional. Thank you HBD for everything you guys did. It’s has been a real pleasure working with you!

July 2017 – Yang Wang

These guys are fantastic! After moving in to our new home we recently had a day and a half of steady rain, an existing hidden crack in the basement wall started letting water in and soaking the carpet, and after pulling the drywall and rigid foam away a 6 foot crack was revealed. water was coming in at over 60 liters every 24 hours we could hardly keep up. I called HBD, and Jim came out within an hour, evaluated the situation, said no problem.
The next day two techs came out and unbelievably got the crack sealed with it still gushing, it took four hours but they got it done, and stuck to their quote which was great. Highly recommended.

  June 2017 – Eric DeKruff

Tech was very knowledgeable, professional pleasant and hard worker
He is an asset for the company.
– M.M.

March 28, 2017
- M.M.

Just wanted to send a quick note to say thank you for your help on the crack repair in our basement. I appreciate your team accommodating us with the time frame and working in a tight spot with the location of the crack – your guy in the field did a great job too and also repaired the outside

– Jeff

Oct 11, 2016
- Jeff

Dear Sir,

My husband and I have been meaning to write to you regarding the excellent work done for us by your company, and the superior service we received.

We had been having trouble with a leak in our basement wall for a while and after two or three fixes and having them not work we were very frustrated. My husband and I are dealing with his health and this leak had us at our wits end.

After phone call to you, things happened quickly starting with your crew being here within two days even though we live in Drumheller and the two young men you sent out were exceptional! They were polite, hard working and they did an excellent job. They also had my husband sit down there with them to watch and ask any questions that he had. When the job was done, you as the owner, phoned us and asked if we were satisfied with the work done, which we of course we were!

We have been spreading the news about your company ever since and will continue to do so.

Thank you again for coming to our rescue and taking a load off of our minds.

Pam and Ted Earl

I wanted to let you know that I was really impressed with the entire process of my sump pump installation. Your crew called me the morning of the installation to confirm that they would be there at the agreed upon time and then actually arrived when they said they would be there. The two young men that did the installation were courteous and professional. They answered all my questions, instructed me of exactly what they would be doing, made suggestions and told me when they would be done. Your crew left my basement clean and even left a personalized note thanking me and offering some additional services if I was so inclined.

Thank you for doing exactly what your company promised. It’s refreshing to deal with professionals!

from Doug Lynde General Manager; Gunthers Building Center

Sump Pump –Supply and Install

“service and price very good and hopefully my problem is solved”

from Gerald F.

I’ve been meaning to drop you a note about the project in our basement and, having now finally re-hung the closet door in the bedroom, I figured it was time.

I can’t begin to tell you how much we appreciated your unwavering dedication to addressing the ongoing issues with our wet basement.  I don’t think I’ve ever seen, in a contractor, such commitment to getting a job done just right, and such an incredible effort to communicate with customers on the progress of the work.  Lise and I are thrilled to have our downstairs back, and we remain hopeful and optimistic that the rains of 2013 (and 2014, 2015, and many years after that) will come and go without ever finding their way past the dry track.  I will be eager to drop you a note late this summer to report that we’ve remained high and dry.  With the thorough work of you and your team (and a wee bit of luck, just in case), I like our chances.

Thank you for everything, Dennis.  It has been a real pleasure working with you.

Wishing you and your family good health and happiness for 2013,

from Jeff S.

We just wanted to write to you in regards to the fantastic & professional service that we received from both yourself & your technicians!

From start to finish the entire experience with you & your company was exceptional & has left us feeling extremely happy with all the work you carried out on the cracks in our basement!!!

Thank you all so much!

from Jon.

I have worked with Mountain Waterproofing on a number of projects and elected to also use them for my own home, I don’t have enough good things to say about the high level of customer service, commitment to their work, and respect for their customers.

I do not hesitate to recommend Mountain Waterproofing / HBD Basement Foundation to anyone needing this type of service.

Renee Anderson | Project Coordinator; Intergulf Cidex Group of Companies

User Review
3.08 (64 votes)


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